Terms and Conditions

Accommodation Terms and Conditions

  1. The Orange House accepts bookings by telephone with a visa or debit card. We can provide bank details for Euros or Sterling. We also have the option to pay using a paypal email account. For Bank Transfers ensure you use your full name as the reference. We will send you a copy of the slip from the visa machine which is based in the office in Spain. We will send a copy of the bank transfer as soon as it appears in our bank account.
  2. A 20% deposit is required to book a room/bed/house. This payment has a 14 day cooling off period. If you cancel after this period we will try to rerent the room/house. If this is possible we will refund 10% and 10% will cover any admin costs.
  3. The balance of the stay is due 7 days before arrival if it is a room booking. The balance of the stay is due 8 weeks before arrival if you have rented the whole house.  
  4. The Orange House is a none smoking building, we have areas around the outside of the house you can use.
  5. Keys will be charged for at a cost of £10 if lost.
  6. You can arrive at The Orange House at any time during the day, however you will not have access to your room until 4pm. We have an area to leave bags if you wish to check in early.
  7. You will be asked to leave your room by 10am.
  8. If you have a very late arrival we have a self check in option, please let us know is this is needed.
  9. In the unlikely event of a cancellation by The Orange House, all monies paid by you will be refunded to you. No administration charge applies. Compensation payments do not apply to changes caused by reasons of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems or similar events beyond our control. We are not responsable to re locate any people that are affected.

Climbing Course Terms and Conditions

  1. All outdoor course bookings are made with Orange House Ltd, Registered Company No. 05500764 whose registered office is 6 Costly Street, Ivybridge, PL21 9AR.
  2. Climbing and Mountaineering are hazardous activities with a danger of personal injury or death. Although we take every care to minimize these risks, participants of Orange House Ltd courses and holidays should be aware of and accept these risks and be responsible for their own actions and involvement. Neither Orange House Ltd nor any of its representatives will be responsible for any illness, injury or death sustained on our Climbing or Mountaineering Courses, nor will they be liable for any uninsured losses of client property.
  3. All Orange House Ltd outdoor courses are only available to participants’ aged 18 or over, unless accompanied by parent or legal guardian. Or with written parental consent.
  4. In order to reserve a place on any Orange House Ltd outdoor course or holiday you must return a completed booking form together with a deposit of not less than 50% of the total cost of the course. This deposit is non-refundable (see Cancellation By The Client).
  5. On receipt of a booking Orange House Ltd will send you a letter of confirmation together with details of final payment, joining instructions and an equipment list.
  6. The balance of all course fees must be received no later than 4 weeks prior to the commencement of the course. Unless agreed otherwise, failure to pay the balance of the course fee by the due date will be treated as a cancellation.
  7. Course fees are payable to Orange House Ltd. We accept payment by direct bank transfer, cheque or Paypal (3.75% surcharge).
  8. We require all clients booking on overseas courses to provide their own travel insurance. This must include cover for medical expenses, personal accident, repatriation, cancellation and curtailment. You are required to provide Orange House Ltd with a copy of your insurance prior to the commencement of your course.
  9. If you require Orange House Ltd to invoice a Company or Authority, please enclose a purchase order or other form of written authority with your booking form.
  10. When making your booking it is implied and accepted that you have read and understood these conditions, particularly those applying to cancellation, and agree to abide by them.

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